Sales Conditions

  • Article 1: Preamble
  • Article 2: Purpose
  • Article 3: Order
  • Article 4: Price
  • Article 5: Product Catalog
  • Article 6: Payment
  • Article 7: Delivery
  • Article 8: Returns policy
  • Article 9: Privacy and protection and of Personal data
  • Article 10: Services
  • Article 11: Liability / Litigation
  • Article 12: Intellectual Property

The reproduction, representation, exploitation, re-broadcasting, or use for any reason whatsoever, even partially, of the elements of the Site that are software, visual or sound, are subject to the express prior authorization of LE TATTVA, the holder of all the intellectual property rights.

ARTICLE 1: PREAMBLE

These general conditions of sale are concluded between

Firstly,

Le Tattva

SAS with Capital Social 15 000,00 €

RCS Paris B 891 808 339

6 rue saint bon

75004 PARIS

contact@letattva.com

Hereinafter referred to as “Le Tattva”.

And Internet users who wish to make a purchase on the “Le Tattva” website accessible at: https://www.letattva.com

Hereinafter referred to as “the Customer”.

These conditions govern the sale of all products presented on the LE TATTVA website.

The parties agree that their relationship will be governed exclusively by this contract.

Le Tattva reserves the right to adapt or modify at any time these conditions. In case of modification, the conditions in force on the day of the order will be applied.

If a condition were to fail, it would be considered to be governed by the usages in force for the sector “la vente à distance”, in accordance with the French law, which will be the only one applicable.

The Customer must be :

– an individual aged over 18 years and has the full legal capacity to contract

ARTICLE 2: PURPOSE

The present terms and conditions are intended to define all terms of sale, including ordering, payment, and delivery between Le Tattva and the Customer.

These conditions express the full obligations of the parties.

ARTICLE 3: ORDERS

The Customer who wishes to purchase one or more items on the LE TATTVA website must comply with the following process :

The customer selects the desired product(s) by adding the product to the basket.

After having verified the selection (size, color, price …), and by applying any possible reduction code in the field provided on the Basket page, the customer validates the choice of the selected product (s) by clicking on ‘Proceed to checkout.

The Customer must then :

– If an existing Client of LE TATTVA: fill in the form by indicating only the email address and the password communicated during the first order

– If a new LE TATTVA Client: fill in the form with the client’s surname, first name, contact details, email address, password. The Customer is free to modify his personal information at any time in “My Account”.

The Customer finally chooses the method of payment from the list proposed, accesses a payment page, and fills out the secure payment details via Stripe Terminal.

When the order is finalized, LE TATTVA confirms the order to the Client by sending an order received with a summary of the order in the email to the client.

LE TATTVA reserves the right to refuse any order from a Customer with whom a dispute relating to the payment of a previous order has already been established and not resolved.

Any order placed on the site www.letattva.com constitutes acceptance of the present conditions, prices, and description of products. LE TATTVA undertakes to honor all orders placed on the online shop. In the case of one or more items not available in the order, LE TATTVA undertakes to notify the Customer as soon as possible and, if the total amount of the order has been debited, to refund the Customer the amount of the missing items either by crediting The customer’s account of a value to be worth on the next order or, else if the Customer requests, by crediting the customer’s bank account for this amount.

ARTICLE 4: PRICE

The price of the products is displayed in euros. VAT is included in the total price invoiced at the rate in force in France for the products concerned.

LE TATTVA reserves the right to modify its prices at any time without notice. The articles will be invoiced on the basis of the tariffs in force at the time of the confirmation of the order by the Customer.

ARTICLE 5: PRODUCT CATALOG

LE TATTVA guarantees the authenticity of the products it offers for sale.

LE TATTVA undertakes to notify by email or telephone any customer who has placed an order for an unavailable product.

The products offered for sale are presented and detailed with the greatest possible precision. In order to improve the description of the offer, LE TATTVA may modify or add features to product descriptions.

If the Customer finds any anomaly on the product sheets, he/she is invited by LE TATTVA to let them know so that it can be corrected as soon as possible.

ARTICLE 6: PAYMENT

Once the basket has been validated and the mode of delivery chosen, LE TATTVA offers the Customer a 100% secure payment via a secure platform provided by Stripe. We accept all credit cards Visa, Mastercard, American Express.

The products remain the property of LE TATTVA until the complete payment of the order.

ARTICLE 7: DELIVERY

Free shipping on all orders.

  • Standard Delivery by Colissimo without signature

Le Tattva delivers all orders to the address defined by the customer through La Poste (French Post).

The expected delivery time is between 3 to 6 working days from the date of shipping, except in the case of unforeseen events.

Upon dispatch of an order, the tracking number assigned to each package is sent by email, which allows the customer to track the status of the package on the carrier’s website.

ARTICLE 8: RETURN / REFUND

Purchase on our Eshop (except discounted items): A product may be returned at the client’s own expense by Colissimo with signature, to Le Tattva, within fourteen days after the receiving date. The products must be returned in their packaging and in their original condition. The client may then be fully reimbursed for the amount of the items shipped. In case of receipt of a damaged article, the customer must inform the service client via WhatsApp 0781878156 or write to Le Tattva and send a picture of the damaged product at contact@letattva.com on the same day the shipment is received

Please note for all returns kindly send us an email at contact@letattva.com  with your order number, the product you would like to return, and reason. Upon receiving a request for return the service client will share details on the return process, return shipping address, and refunds.

Please note no returns will be accepted beyond 14 days from the date of receiving the product.

ARTICLE 9: PRIVACY AND PROTECTION OF PERSONAL DATA

LE TATTVA reserves the right to collect data on the Customer, in particular by the use of cookies in accordance with the legislation in force.

In accordance with the law n ° 78-17 of January 6, 1978 “Informatique et Libertés”, the Customer has a right of access, rectification, and deletion of the data concerning him recorded by LE TATTVA.

The Customer may at any time contact LE TATTVA and oppose the commercial use of the personal data registered by LE TATTVA. Questions, comments, and requests regarding this Privacy Policy are welcome and should be addressed to contact@letattva.com or Le Tattva, 6 rue saint bon, 75004, Paris

If one has validated the option “Receive offers from partners”, the Customer may be invited to receive offers from our partners. The customer of course has a right to modify the customer account, and a right to unsubscribe via our unsubscribe form in each of our newsletters.

ARTICLE 10: SERVICES

The Service Client department is available to the Customer by e-mail contact@letattva.com or by whatsapp from Monday to Friday from 11.30 am to 7.30 pm at 0781878156

ARTICLE 11 : LIABILITY / LITIGATION

The company LE TATTVA is subject to an obligation of means vis-à-vis the Client. It is expressly agreed that LE TATTVA can not be held liable for any disruption in the provision of the service for any reason, any external intrusion or infection with computer viruses./

LE TATTVA can not be held responsible for any malfunctioning of the postal services or other delivery services service.

The Client is responsible for the accuracy of the information provided at the time of the order, relating to the address of delivery, billing, email and telephone number. LE TATTVA cannot be held responsible for the consequences of a possible error in this information. All costs inherent in these consequences shall be borne by the Client.

In case of dissatisfaction of a Customer for any reason, the customer cannot claim any compensation other than the reimbursement of an order.

In the event of a dispute, the French courts shall have exclusive jurisdiction.

ARTICLE 12 : INTELLECTUAL PROPERTY

All elements of the Site (photographs, illustrations, pictograms, and descriptions, logo, trademark) are and remain the exclusive intellectual property of LE TATTVA.

 

 

 

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